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Legacy Flooring Contractors

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Your Flooring Questions—Answered Simply

Flooring decisions often come with a few uncertainties. That’s why we’ve compiled our most common customer questions—along with honest, easy-to-understand answers from our team here. Select what you're interested in finding out more about or call our team for support 913-780-6060.

With a variety of vendors and products care and maintenance can vary between lines, please see the links below for the corresponding care and maintenance instructions.

Collapsible FAQ

General Questions

Do you keep any material in stock ?

Since we have limited space we do not keep stock of material.

How quickly can you get material in?

If the material is in stock at the local KC warehouse: 3-4 buisness days. If the material is in stock in the US: 7-10 buisness days. If it is a special order: range varies.

Is there a fee when paying with a card?

Yes, there is a 3% convenience fee. However we also accept check or cash.

When preparing for my new flooring to be installed what items do I need to clear/remove?

We ask that you move any lower hanging clothes in closets, unplug/disconnect and move any electronics (including but not limited to computers, tvs, lamps, etc). Clear off bookcases, tops of dressers and tables, and remove anything with sentimental value. If

What furniture/items will Legacy Flooring not move?

We will not move electronics, pool tables, pianos, waterbeds, sleep number beds, or bunk beds.

What payment methods do you accept?

We accept credit cards, check, or cash.

Is my personal information secure?

Yes, we use industry-standard encryption to protect your data.

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Hardwood Questions

How do I care for my engineered hardwood floors?

With a wide variety of products here please see the corresponding care instructions below

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs vary depending on location.

How can I track my order?

Once your order ships, you will receive an email with a tracking link.

Can I change my order after placing it?

Yes, you can change your order within 24 hours by contacting our support team.

Do you offer bulk discounts?

We offer special pricing for bulk orders. Please contact sales for details.

What payment methods do you accept?

We accept credit cards, PayPal, and bank transfers.

What is the care and maintenance for engineered hardwood?

Yes, we use industry-standard encryption to protect your data.

Collapsible FAQ

Carpet Questions

What is your return policy?

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What type of carpet is good for high traffic areas like stairs?

An all loop carpet is the most durable for high traffic areas.

If I find a carpet in your showroom can I make it into an area rug?

Yes you can. We have a wide range of options.

How important is carpet pad?

Carpet pad has multiple benefits. It improves the longevity of the carpet. Moisture barrier pad eliminates the reappearing stain with spills happen.

Do you offer bulk discounts?

We offer special pricing for bulk orders. Please contact sales for details.

What payment methods do you accept?

We accept credit cards, PayPal, and bank transfers.

Is my personal information secure?

Yes, we use industry-standard encryption to protect your data.

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LVP Questions

What is the difference between SPC and WPC?

We offer a 30-day return policy for unused items in their original packaging.

Is LVP waterproof?

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What is the care and maintenance for LVP?

With a variety of vendors and products care and maintenance can vary between lines, please see the links below for the cooresponding care and maintenace instructions.

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Laminate Questions

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs vary depending on location.

How can I track my order?

Once your order ships, you will receive an email with a tracking link.

Can I change my order after placing it?

Yes, you can change your order within 24 hours by contacting our support team.

Do you offer bulk discounts?

We offer special pricing for bulk orders. Please contact sales for details.

What payment methods do you accept?

We accept credit cards, PayPal, and bank transfers.

Is my personal information secure?

Yes, we use industry-standard encryption to protect your data.

Collapsible FAQ

Tile Questions

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs vary depending on location.

How can I track my order?

Once your order ships, you will receive an email with a tracking link.

Can I change my order after placing it?

Yes, you can change your order within 24 hours by contacting our support team.

Do you offer bulk discounts?

We offer special pricing for bulk orders. Please contact sales for details.

What payment methods do you accept?

We accept credit cards, PayPal, and bank transfers.

Is my personal information secure?

Yes, we use industry-standard encryption to protect your data.

Collapsible FAQ

Questions

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs vary depending on location.

How can I track my order?

Once your order ships, you will receive an email with a tracking link.

Can I change my order after placing it?

Yes, you can change your order within 24 hours by contacting our support team.

Do you offer bulk discounts?

We offer special pricing for bulk orders. Please contact sales for details.

What payment methods do you accept?

We accept credit cards, PayPal, and bank transfers.

Is my personal information secure?

Yes, we use industry-standard encryption to protect your data.

Get a Free Quote or Start a Project Today

Whether you're upgrading your home or managing a build, Legacy Flooring Contractors is here to help every step of the way.

Contact our team to begin your flooring project with confidence. 

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