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Legacy Flooring Contractors

Frequently Asked Questions

Your Flooring Questions—Answered Simply

Flooring decisions often come with a few uncertainties. That’s why we’ve compiled our most common customer questions—along with honest, easy-to-understand answers from our team here. Select what you're interested in finding out more about or call our team for support 913-780-6060

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Service Details

What is your service area?

We regularly work in the listed areas and cities around Olathe, KS - 

We're glad to get any requests for service from residents of the surrounding communities through.

What are the efforts of Mohawk for sustainability?

Eco-friendly Solutions for Flooring

Mohawk constantly looks for innovative ways to reduce, recycle and reuse. With the number of available landfills in the United States steadily decreasing, Mohawk minimizes new landfill content by diverting billions of pounds of waste from landfills every year. We actually ship in more trash than we create.

The specific amount of waste Mohawk diverts, as well as other information, is available at Mohawksustainability.com.

Recycled Mats

Mohawk began reusing hundreds of thousands of used rubber tires in 1999 and turning them into designer door mats. Since then, the amount has picked up steadily and Mohawk has become the leading tire recycler in the flooring industry, converting millions of pounds of tires into welcome mats each year.

Tire recycling does more than just beautify the environment. Besides being unsightly, old tires are unhealthy: they collect and retain stagnant water where disease–spreading insects thrive. Discarded tires can also produce dangerous toxic fires in dumps. Recycling post–consumer products—items like tires and plastic bottles that have been in the marketplace—is a very important part of Mohawk’s environmental efforts.

Visit Mohawksustainability.com for exact numbers of pounds of tires recycled annually, as well as other information.

Flooring Basics

What are the most popular flooring options you offer?

Our store in Olathe offers a diverse range of flooring including hardwood, laminate, tile, luxury vinyl, and area rugs. Depending on your style and functional needs, each offers its unique appeal.

How do I maintain and clean my floors?

Maintenance largely depends on the type of flooring. Generally, regular sweeping and damp mopping are recommended. For specific flooring care, it’s best to consult our in-store experts in Olathe.

Installation Process

How long does the installation process take?

While the duration can vary based on the size of the space and type of flooring, most installations in Olathe are completed within a day or two. We ensure to communicate the timeline during the consultation phase.

Do you offer warranties on your installations?

Absolutely! Legacy Flooring stands by its craftsmanship, offering warranties on all our installation services. For detailed information, please visit us in Olathe or give us a call.

Choosing the Right Option

How do I decide which flooring is right for my home?

Choosing the perfect floor involves considering factors like room usage, aesthetics, budget, and existing décor. Our experts at the Olathe store can guide you through various options and help you make an informed decision.

How do I decide which flooring is right for my home?

Choosing the perfect floor involves considering factors like room usage, aesthetics, budget, and existing décor. Our experts at the Olathe store can guide you through various options and help you make an informed decision.

Is there a difference between kitchen and bathroom flooring?

Yes. Given the humidity and moisture in bathrooms, it’s important to choose water-resistant flooring like tiles or certain types of vinyl. Our Olathe store experts can guide you to the best choices for each room.

Costs & Financing

Do you offer financing options?

We’ve partnered with Mohawk and trusted brands in finance like Synchrony Financial to offer our consumers the premium private label credit card program. We’re proud to offer the most comprehensive package of benefits available to our retailers, and finding your nearest participating Mohawk retailer is easier than ever.

You can apply online for your Mohawk Consumer Credit Card or by visiting your nearby retailer. Upon approval, you will receive your card in the mail within 7 to 10 business days.

Learn more about the Mohawk consumer credit card

Whether it’s the perfect sale or simply the perfect timing for your home, you should be able to purchase your dream flooring when you want to.

However, you want to do so in a way that is convenient and won’t interfere with other household finances.

With the Mohawk Credit Card, we aim to provide you with the financial management tool to get your household exactly what you want when you want it. Now you can keep your cash and general credit cards freed up for family needs and emergencies.

Offered nationwide at thousands of participating retailers, with the Mohawk Credit Card you receive:

  • Financing available (subject to credit approval)
  • Low minimum monthly payments to fit your budget
  • Extended financing (subject to credit approval)
  • Access to exclusive cardholder promotions and private sales events
  • Synchrony Financial online services

Your Mohawk Credit Card also comes with online access to your account at MySynchrony.com an easy way to manage your bill, schedule payment reminders and more.

The Mohawk Consumer Finance Program is designed with your needs and concerns in mind. Mohawk not only makes the room, we make it easier to finance!

How is the cost of a flooring project determined?

The cost depends on various factors such as the type of flooring chosen, area size, and installation complexity. We offer transparent pricing and can provide estimates upon consultation at our Olathe store.

Carpet Flooring

Are Mohawk FloorCare Essentials safe and effective?

Yes! Mohawk FloorCare Essentials are non-toxic, soap-free, and made with natural ingredients like baking soda and table salt. They’re CRI-certified, WoolSafe-approved, and even EPA-recognized for environmental safety. 

Do I really need a carpet cushion, and what should I look for? 

Yes—quality carpet cushion is essential for comfort, durability, and protecting your carpet investment. Mohawk offers several cushion options, including SmartCushion, ComfortCushion, and Guardian Cushion, all designed to extend carpet life, block moisture, and resist mold and mildew. Many are CRI Green Label certified for better indoor air quality and made with up to 90% recycled content. Some also come with extended warranty benefits and support charitable initiatives like breast cancer research through Decorate for the Cure. 

How often should I have my carpet professionally cleaned? 

To maintain your carpet’s beauty, and your warranty, you should schedule professional cleaning at least once every 12–18 months. Homes with kids, pets, or heavy traffic may need more frequent cleanings. 

Why should I consider Mohawk’s environmentally-friendly cleaning system?

Mohawk FloorCare Essentials are your solution for carpet care

For our latest carpeting world shake–up we offer this bit of information: The same cleaning technology we use to revitalize Ricko’s SmartStrand carpet is in the same line we provide in keeping your SmartStrand spotless!

Our non–toxic, soap–free FloorCare Essentials are designed to protect your carpet and our planet. Combining natural ingredients such as table salt, baking soda, washing soda, and sodium citrate, Mohawk FloorCare Essentials contain no surface acting agents.

FloorCare Essentials Carpet Stain Remover has been praised by the Carpet and Rug Institute, earning the “CRI Seal of Approval” as a superior carpet cleaning product and the “WoolSafe Mark” as safe and effective in carpet protection.

In addition, the U.S. Environmental Protection Agency recognized our Green initiatives by awarding our all–natural floor care products the distinguished “Design for the Environment” seal.

The only way a rhino like Ricko would participate in the SmartStrand Challenge is if we made protecting the environment a top priority. In addition to using an Earth–friendly carpet like SmartStrand with DuPont Sorona renewably sourced polymer, we also provide the sound yet simple solution to the clean up.

We’re remaining environmentally–aware while we prove to everyone that “if SmartStrand can stand up to this wildlife, it can stand up to your wild life” — and that goes double for Mohawk FloorCare Essentials!

How do I know which carpet fiber is best for my household?

If you’re choosing between softness, durability, or stain resistance, think about your lifestyle. For example, Triexta is great for families with kids due to its built-in stain protection, while nylon is ideal for high-traffic areas. If you're unsure, our team can walk you through pros and cons based on how each room is used.

Do you offer carpet installation for staircases or custom areas?

Yes, we install carpet on stairs, landings, and uniquely shaped spaces. Our installers can wrap steps, create waterfall effects, or cut around architectural features with precision. Let us know during the estimate if you have stairs or unusual layouts.

What happens if I notice a defect after installation?

If anything doesn’t look right—such as loose edges, rippling, or a flaw in the material—reach out right away. We stand behind our work and will inspect and correct installation-related issues quickly to ensure your satisfaction.

Hardwood Flooring

What kind of warranty comes with Mohawk hardwood flooring? 

Mohawk hardwood flooring is backed by a limited one-year warranty against manufacturing defects for the original purchaser. This warranty does not cover installation errors, and replacements are limited to materials unless the defect was clearly present before installation. For full terms, view the official warranty documents here: Residential Hardwood Warranty (PDF) and Commercial Hardwood Warranty (PDF).
Note: Warranty rights may vary by state. Be sure to review the full documentation to understand your coverage. 

PLEASE NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. YOU HAVE LEGAL RIGHTS UNDER THIS WARRANTY. There warranties give you specific legal rights, and you may also have other rights, which vary from state to state. Except for these rights, the remedies provided under these warranties state the limit of Mohawk Industries, Inc. responsibilities.

What type of hardwood flooring should I use if my room is in a basement or has a concrete subfloor? 

If you're installing flooring below ground level or over concrete, engineered hardwood is your best option. It's designed to handle humidity better than solid wood and can often be floated over existing floors, making it ideal for remodels where you want to avoid tearing up the subfloor. Solid hardwood, on the other hand, should only be used above grade and in humidity-controlled environments. 

Is there a hardwood flooring option that’s easy to install without glue or nails? 

Yes! Engineered hardwood with UniClic® technology offers a glueless, click-lock system that makes installation fast, clean, and secure—perfect for DIY remodelers or contractors working in tight spaces. It locks on all four edges, ensuring a strong, seamless fit without the need for adhesives or staples. 

Why does my hardwood floor still look dirty even after I clean it? 

Over time, hardwood finishes can develop microscopic scratches that trap dirt, making floors look dull or dingy even after cleaning. Floors treated with Scotchgard™ Protector Advanced Repel Technology help prevent this by creating a protective barrier that repels dirt, stains, and everyday messes—keeping your floors looking newer and more hygienic longer. 


How can I prevent scratches and wear on my hardwood floors?

To protect your floors from everyday wear, place high-quality floor mats at all entry points to trap dirt, sand, and other abrasive materials. It's also smart to use mats in high-use areas like in front of kitchen sinks or vanities. For furniture, attach felt pads to the legs and avoid dragging heavy items across the floor—use a dolly instead. If your furniture has plastic or metal wheels, place protective mats underneath or switch to soft rubber casters to avoid surface damage. 


Why should I consider Mohawk's FloorCare Essentials hardwood & laminate floor cleaner?

Keep your Hardwood Floors immaculate with the help of Mohawk FloorCare Essentials

There is very little in this world as visually appealing as a spotless, quality hardwood floor. Mohawk FloorCare Essentials Hardwood & Laminate Floor Cleaner is your solution for Exceptional Care

Warm, rich textures of oakwoods and evergreens bring the great outdoors inside by combining elegance with a natural aesthetic.

At Mohawk we specialize in bringing this image to life by offering countless, exquisite hardwood flooring options. With Mohawk FloorCare Essentials Hardwood & Laminate Floor Cleaner, we specialize in keeping them pristene as well!

Since you would rather spend more time living in your home than maintaining it, FloorCare Essentials are your easy, environmentally–friendly answer to whatever accident might occur.

Sustainable and biodegradable, yet strong enough to keep your tough floors sparkling, our Hardwood & Laminate Floor Cleaner is even versatile enough for vinyl surfaces.Mohawk FloorCare Essentials Hardwood & Laminate Floor Cleaner is your solution for Exceptional Care

To tackle the toughest situations your hardwood floor may encounter, our FloorCare Essentials Hardwood & Laminate Care Kit includes a 32 oz. Hardwood & Laminate Cleaner, Mop Head, Mop Handle, Dry Mop Cloth, Microgliss Wet Mop Cloth, and Cleaning Guide.

It pays to be prepared. Thankfully, the efficiency and simplicity of Mohawk FloorCare Essentials makes your preparation that much easier.

Laminate Flooring

What exactly is laminate flooring, and why is it a good option for busy households? 

Laminate flooring is made from layers of special resin, fiber core, and a printed design film, all fused into one durable surface. It’s stain-resistant, fade-resistant, impact-resistant, and ideal for active families who need flooring that can handle real life with minimal maintenance. Plus, it installs easily with a glueless locking system and comes in styles that mimic the look of hardwood or ceramic tile. 


Is laminate flooring hard to install, or can it be done without glue? 

Not at all. Mohawk laminate flooring features the InstaClic® glueless locking system, which makes installation fast, clean, and simple. Each plank clicks securely into place from any angle with no adhesive needed, so even tight spaces are easy to work in and the entire floor stays firmly locked together. 


Why is my laminate floor getting scratched even though I clean it regularly? 

Scratches can happen if gritty dirt and particles aren't removed before mopping or spot cleaning. Always sweep or vacuum with a soft-bristle attachment first, and avoid using vacuums with beater bars, which can damage the surface. 


How do I get rid of sticky stuff like gum or wax from my laminate floor? 

Use ice to harden the residue, then carefully scrape it off with a plastic tool—something like a credit card works great. Wipe the area clean with a soft, slightly damp cloth, being careful not to scratch the surface. 


What’s the best way to protect my laminate floor from furniture damage? 

Attach felt pads to furniture legs and always lift (never drag) heavy items when moving them. If you use wheeled furniture, place a protective mat underneath or use soft rubber casters to avoid dents and scratches. 


Can dirt from shoes really damage my laminate floor over time? 

Yes, grit, sand, and small debris tracked in from outside can grind into the surface and cause premature wear. Placing floor mats at all entryways is one of the easiest and most effective ways to protect your floors. 


How can Mohawk FloorCare essentials help me maintain my laminate floors?

Mohawk FloorCare essentials save you time & energy

You opted to outfit your home with the most effective combination of style and maintainability by choosing Mohawk Laminate Flooring. After all, your home is meant to be enjoyed, not another task for your workload.

In our efforts to make your job as easy as possible, we proudly present our naturally–formulated, highly–effective FloorCare Essentials Hardwood & Laminate Floor Cleaner.

Mohawk Laminates are designed to mimic the beautiful patterns of nature and FloorCare Essentials come from a similar source of inspiration as well. Composed of all–natural ingredients, our Hardwood & Laminate Floor Cleaner is a sustainable, biodegradable product.

Isn’t it nice to know that any unforseen mishaps are instantly resolved with a couple shots from the 100% recyclable plastic spray trigger?

That’s right — in addition to keeping your stone, ceramic, or hardwood replica clean and streak free, you’re using an EPA Design for the Environment recognized product that helps protect our planet as well.

For the utmost protection for your floors, we offer our FloorCare Essentials Hardwood & Laminate Care Kit complete with 32 oz. Hardwood & Laminate Cleaner, Mop Head, Mop Handle, Dry Mop Cloth, Microgliss Mop Cloth, and Cleaning Guide.

We just want to do our part in providing your home with everything it needs. Whether it’s covering your floor with an attractive surface or covering that surface with protection and care, Mohawk has you covered anyway you look at it!

Tile Flooring

What’s the difference between ceramic and porcelain tile? 

Porcelain is denser and less porous than ceramic, making it more resistant to moisture and ideal for outdoor or high-traffic areas. Both are great for kitchens, bathrooms, and foyers, but porcelain typically offers better long-term durability. 


Why is my grout starting to look discolored or dirty? 

Grout can absorb moisture and debris over time, especially if it wasn’t sealed. We recommend sealing grout shortly after installation and using a neutral-pH cleaner for regular upkeep. 


Can I install tile over my old floor? 

Yes! Laminate and tile can often be floated over existing surfaces like ceramic tile, vinyl asbestos tile (VAT), or other hard surfaces—as long as they’re dry, flat, and stable. Our team will evaluate your subfloor to confirm suitability. 


Do natural stone tiles like marble and granite require extra care? 

They do, natural stone is porous and must be sealed regularly to prevent stains and moisture damage. With proper maintenance, they’re a beautiful and durable option that adds character to any room. 


How can I prevent my tile from cracking or chipping? 

Cracks often happen due to subfloor issues or heavy impact. Make sure your installer uses proper underlayment and expansion joints. Adding floor mats and felt pads under furniture can also help minimize wear. 


Is it normal for tile color to vary from piece to piece? 

Yes, especially with natural stone or printed designs that mimic natural surfaces. We always recommend viewing 2–3 tiles together before committing, so you get a sense of the overall tone and pattern variation. 


Why should I consider Mohawk FloorCare Essentials for ceramic tile?  

Your Ceramic Tile Deserves the Care of Mohawk FloorCare Essentials

After picking a style from the extensive collections and overseeing a successful installation, isn’t it about time you actually get to enjoy your new surface?

Whether enjoying a meal with the family or working from home, you employ Mohawk Ceramic Tile in your home to create a relaxing atmosphere to enhance every experience.

Thankfully, the most effective way to keep your Ceramic Tile collection in shining condition is also the easiest — with Mohawk FloorCare Essentials Tile & Grout Cleaner.

Good for granite, stone, marble, porcelain, and terrazzo, this 32.oz life–saver is designed with environmental impact and home usability in mind.

Made from an all natural formulation and sold in 100% recyclable plastic bottles, FloorCare Essentials keep your Ceramic Tile completely rinse and streak free while keeping the planet beautiful. Simply spray and wipe with a clean, dry micofiber cloth, sponge or mop.

Our comprehensive FloorCare Essentials Tile & Grout Care Kit provides even more tools to assist in your quest for maximum care. In addition to a 32 oz. Tile & Grout Cleaner, this one–stop clean–up shop includes a mop handle, mop head, Chenille Mop Cloth, grout brush, and cleaning guide.

We want to make caring for your Ceramic Tile a painless, time–saving process. FloorCare Essentials provides everything you need for any clean–up situation.

Luxury Vinyl Flooring

Can I install luxury vinyl over tile or old flooring? 

Yes, LVT can float over many hard surfaces like ceramic tile, vinyl, or existing hardwood, as long as the floor is flat, dry, and free of major movement or damage. 


Why is my vinyl floor lifting at the edges? 

This could be caused by subfloor moisture, improper acclimation, or lack of expansion space. Make sure installation follows proper guidelines for temperature and spacing. 


Is luxury vinyl really waterproof? 

While LVT is highly moisture-resistant and great for kitchens or bathrooms, it doesn’t block moisture from underneath. A moisture barrier is recommended over concrete subfloors. 


What’s the best way to clean LVT flooring? 

Sweep regularly and use a damp mop with clean water or diluted cleaner made for vinyl. Avoid harsh chemicals, waxes, or steam cleaning. 


Can I put heavy furniture or appliances on luxury vinyl? 

Yes—but use wide, non-staining floor protectors and avoid dragging items. Furniture with rolling casters should have soft rubber wheels or sit on protective mats. 


Does LVT need to be sealed or waxed? 

No sealing or waxing is needed. LVT comes with a protective top layer that’s stain- and scuff-resistant right out of the box. 

Area Rugs

What size area rug should I use under a dining table? 

Your rug should extend at least 4 feet beyond the edges of the table to allow chairs to move in and out without slipping off the rug. For most dining rooms, an 8’ x 10’ rug is a safe and stylish choice. 


Why does my room look off even though I love the rug I picked? 

It may be a sizing issue. Rugs that are too small for the space can make rooms feel disjointed. Ensuring the rug anchors your furniture can improve flow and balance instantly. 


Can I use multiple area rugs in one room or open-concept space? 

Absolutely. Using multiple rugs is a great way to define different zones in a larger room—as long as they complement each other in color or style, they don’t have to match exactly. 


How do I protect my area rug from slipping or bunching? 

Use a high-quality rug pad underneath, especially on hardwood or tile floors. Pads not only keep rugs in place but also add comfort and extend the rug’s life. 


What kind of rug is easiest to clean in a busy home? 

Look for low-pile, easy-care rugs made from durable synthetic fibers or stain-resistant materials. Many of our Mohawk Select rugs are designed with families in mind and resist spills, dirt, and wear. 


Can I use an area rug over carpet? 

Yes, with the right pad underneath, an area rug can add color, comfort, and visual interest to carpeted rooms. It’s a popular choice for bedrooms and apartments. 


How do I choose an area rug for a bedroom? 

You can go with one large rug under the bed or smaller matching rugs on either side. Think about where your feet will land when getting out of bed—soft comfort in those spots makes a big difference. 

Get a Free Quote or Start a Project Today

Whether you're upgrading your home or managing a build, Legacy Flooring Contractors is here to help every step of the way.

Contact our team to begin your flooring project with confidence. 

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